Details on shipping policy for both domestic and international
Pick up in store and find FAQ info here.
All of our snowboards and skis are built 100% in our in-house factory in Pennsylvania's Susquehanna River Valley. We're a rapid build manufacturing facility, where the majority of our equipment is built-to-order. All in-stock orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Built-to-order orders typically take 7-10 business days to build before shipping out through FedEx. Build times can vary during peak periods.
Domestic Shipping Rates and Delivery Estimates
We offer $29 flat rate shipping throughout the United States, and typically use FedEx delivery. Time-in-transit is generally 2-4 business days, depending on where in the country you are located.
We offer flat rate international shipping to the following countries for $40 USD: [list of countries]. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gilson Snow is not responsible for these charges if they are applied and are your responsibility as the customer.
If you live nearby and would rather stop by the shop to pick up your order in person (awesome, we'd love to meet you) - please use code LOCALSHIP at Checkout and we'll mark your order down as a Pick-up and will contact you when it is ready to come by.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Apparel & Accessories: $5 No-Hassle 30 Day Returns & Exchanges. Free USA Shipping. Please email info@GilsonSnow.com with your order number and request. Snowboards & Skis: $25 No-Hassle 30 Day Returns & Exchanges. Free USA Shipping. Customized Snowboards and Skis are non-refundable. Please email info@GilsonSnow.com with your order number and request. If you have any further questions, please don't hesitate to contact us at email@example.com